Thank you for considering Shugglebears to make your keepsake item. Please see below the most common asked questions
Frequently Asked Questions
How do I send the clothing to you?
- Select which Shugglebear you want, plus any accessories such as flower etc.
- Place all the items in your basket
- make your payment.
- You will then receive an email giving detaills of where to send your garments.
- Package up your garments and send via a tracked delivery service( recommended)
What Baby items are suitable?
Most fabrics are suitable, included knitted items. If you have any doubt send them along and I will do what I can with them.
If you are sending very small sizeditems, such as preemie or newborn size, please include up to 15 pieces. If you dont have that many available, a shawl, blanket or towel will also do.
In some instances, my customers have not had enough pieces of clothing so have also included a personal clothing item of their own to be added to the bear, along with their baby's clothing.
How long will it take to make my bear?
Currently turn-around time is upto 4 weeks from the date I receive your garments. If it is likely tobe slightly longer, due to unexpected delays, I will contatc you to let you know.
How is my purchase going to be sent to me?
I currently use a secure courier service and always choose the fastest delivery option for you on that day to avoid your parcel being in transit for long periods of time, such as over a long bank holiday weekend. In most instances this is with either Fed Ex or DPD. You will receive an email with a tracking number once it has been scheduled for delivery.
What if I don't like my item once I receive it?
This is not something I have ever experienced yet, but in the unlikely event this were to happen, I would dearly love for you to contact me to discuss what has gone wrong, and work out a way for me to fix this for you. I want you to be happy with your purchase.
